We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at jonathan@monkeypodz.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and the cost to return your item will be the responsibility of the customer unless there is an obvious defect.  Any damage in freight is the responsibility of the freight company and MonkeyPodz will assist in all claims, however will not be held responsible.You can always contact us for any return question at jonathan@monkeypodz.com.

Errors and commissions

Monkeypodz will, in the event of a computer hardware or software glitch, and in the presence of an obvious error, may, at it's discretion, not honor an obvious error in pricing or description.  In the event of such an error, Monkeypodz will make ever reasonable effort to correct the error so as not confuse other customers while shopping.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  It is imperative that you inspect BEFORE signing for the delivery.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The cost of shipping the item back to us is the responsibility of the purchaser.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at jonathan@monkeypodz.com.